Privacy policy

Last updated: 18 October 2026

At CéJor Wonen, we handle your personal data with care. This notice explains which data we use when you visit our webshop, contact us, visit our Experience Center or purchase a product or service from us. It also explains why we use your data and what rights you have.

Who is responsible

CéJor Wonen is responsible for processing your personal data as described in this notice. Our Dutch Chamber of Commerce number is 95892141. Our visiting address is Walnootberg 12A, 3755 BP Eemnes, the Netherlands.

For privacy questions or requests concerning your personal data, please email klantenservice@cejorwonen.nl or call +31 85 212 99 68.

Your purchase, payment and delivery

When you place an order, we use your name, contact details, billing and delivery address, order information, payment status and correspondence about your purchase. We receive this information from you, through our webshop and, where necessary, from your payment provider or carrier. We use it to process your order and payment and arrange your delivery, installation, return or service.

This processing is necessary to enter into and perform our contract with you. We also process data that we must retain for our statutory records on the basis of that legal obligation. If essential information is missing, we cannot fulfil the relevant order or service.

Payment providers receive the information needed for your chosen payment method. A carrier, supplier or installer receives the information needed for the agreed delivery or work. These parties may be independently responsible for processing data for their own statutory duties. Their privacy information also applies in those cases.

Interior advice, appointments and customer contact

When you request advice, a quotation or an appointment, we use your contact details and information about your wishes to handle your request. Interior advice, curtains or bespoke work may also require measurements, floor plans, material choices and photographs of the relevant room. We use this information to prepare and perform the contract you have requested.

For questions, complaints and warranty matters, we use the purchase information and correspondence needed to assist you. We may retain relevant information for necessary case records and to substantiate or handle claims on the basis of our legitimate interests. We weigh your privacy interests in doing so.

We use WhatsApp for customer contact. If you contact us through WhatsApp, we process your phone number, profile information insofar as visible, and the content and attachments of your messages to handle your enquiry or order. You can also contact us by email or telephone. Please send only information needed for your enquiry. WhatsApp also processes data for its own services in accordance with the WhatsApp privacy policy.

We use WeFact for quotations, invoicing and the associated administration. This involves processing the necessary customer, quotation, invoice and payment information. Information about WeFact's services is available on the WeFact website.

This privacy notice does not give us general permission to publish photographs of your home or project for advertising. Publishing material that can be linked to you requires a separate appropriate legal basis and clear arrangements.

Webshop, newsletters and cookies

Our webshop runs on Shopify. Shopify processes data needed for the webshop, shopping cart, orders, payments and any customer accounts, among other purposes. More information is available in Shopify's Consumer Privacy Policy.

We use Shopify Network Intelligence. Shopify may combine data about your visits and purchases with data about your interactions with other stores and Shopify to provide enhanced services, including improving and securing services and, with the required consent, personalised advertising. Shopify and the service providers involved may process data in other countries. Through Shopify's privacy portal, you can obtain information about your rights, withdraw consent or object to the relevant processing by Shopify.

When you visit our website, technical data may be processed, such as your IP address, device and browser details and your use of the webshop. Necessary processing for the operation and security of the webshop is based, depending on its purpose, on performance of the contract or our legitimate interest in a secure and properly functioning webshop.

For newsletters and other electronic advertising, we request consent unless the statutory exception for our own similar products or services offered to existing customers applies. You can opt out easily and free of charge when signing up and in each advertising message. We will continue to send messages necessary for your order or service.

Functional cookies support your shopping cart and the operation of the website, for example. For advertising cookies, tracking pixels and other technologies that require consent, we request your consent in advance. Whether analytical technologies require consent depends on their configuration and their impact on your privacy.

You can withdraw consent to data processing and object to direct marketing by contacting klantenservice@cejorwonen.nl. You can also manage, block or delete cookies through your browser settings. Blocking necessary cookies may restrict the operation of the webshop. More information about the webshop platform's cookies is available in Shopify's Cookie Policy.

Who receives data

In addition to the parties mentioned above, providers of hosting, IT, communications, administration and security services may process data insofar as needed for their tasks. We make arrangements with service providers processing personal data on our behalf about the use and protection of that data. Data may also be provided to an accountant, legal adviser or competent authority where necessary to comply with a legal obligation or to establish, exercise or defend legal claims.

International services may involve processing data outside the European Economic Area, for example through Shopify and WhatsApp. The applicable transfer safeguards apply, such as an adequacy decision by the European Commission or European standard contractual clauses with additional measures where necessary. You can request information about the applicable safeguards through our privacy contact.

How long data is retained

A statutory retention period of seven years generally applies to basic tax records. Where a specific longer statutory tax retention period applies to certain data, that longer period applies. This obligation does not mean that all customer data or all WhatsApp messages must be kept for seven years.

For quotation and advice requests that do not lead to an order, the retention period is determined by the validity of the quotation and the duration of the specific follow-up. After that ends, retention is justified only if there is another separate, demonstrable purpose.

For an order, warranty or service file, the retention period is determined by fulfilment, handling outstanding questions and the need to substantiate claims. Only information relevant to those purposes may be retained for longer. The same criteria apply to the content of customer contact by email and WhatsApp.

For a customer account, retention is linked to maintaining the account. Closing an account does not affect statutory retention obligations for relevant order and invoice information. Newsletter information is retained for the duration of the subscription; after opting out, a limited suppression record may need to remain to respect your objection to advertising.

We retain technical security data insofar as and for as long as necessary to detect and handle security incidents. Retention periods for Shopify cookies are listed in the Cookie Policy mentioned above. Camera recordings are retained for one week.

Security and your rights

We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. We restrict access to people who need the data for their work.

You can ask us for access to your personal data, correction of inaccurate data, erasure or restriction of processing. Where provided for by the GDPR, you can also request data portability. You can object to processing based on legitimate interests. You can always object to use for direct marketing.

If we process data with your consent, you can withdraw that consent. This does not affect the lawfulness of processing before your withdrawal. Not every erasure request can be met in full, for example where a statutory retention obligation applies. We will explain any restriction or refusal.

Please send your request to klantenservice@cejorwonen.nl. We normally respond within one month. If a legally permitted extension is needed, we will inform you within that month. We verify your identity in an appropriate way and do not routinely request a full copy of your identity document.

If you have a complaint about the use of your personal data, you can contact us. You also have the right to lodge a complaint with the Dutch Data Protection Authority or another competent data protection authority.

Camera surveillance

In our Experience Center, we use indoor cameras with video and audio recording for security against burglary and theft and to investigate security incidents. The recordings are secured and are not routinely viewed or listened to. The retention period is one week.

We update this notice when our services or data processing change. The date at the top shows when this notice was last updated. Where necessary, we will inform you separately.