Refund policy

Last updated: 18 October 2026.

Here you can read how to withdraw from and return an online purchase from CéJor Wonen. For damaged, defective or incorrectly delivered items, we will help you through our service procedure.

Cooling-off period

For an online consumer purchase, you can generally withdraw from the purchase up to and including 14 days after receipt, without giving a reason. If one order is delivered in parts, this period begins after you receive the last item. You can also withdraw before delivery.

Registering your return

Clearly let us know that you wish to withdraw from the purchase, for example by emailing klantenservice@cejorwonen.nl. Include your order number and the items concerned. We will send you practical return instructions. You may also use the model withdrawal form; another clear statement is equally sufficient.

After withdrawing, you have a further 14 days to send the items back.

Return costs for small parcels

For statutory withdrawal returns from within the Netherlands, we provide a return label for small parcels and CéJor Wonen covers those return costs. Returns from abroad are subject to the arrangements below.

Return costs for furniture

For furniture, you bear the return costs. We will coordinate return transport with you. An estimate of the costs is provided before purchase.

Returns from abroad

Returns from abroad are accepted only on the basis of a statutory right. CéJor Wonen grants no additional voluntary return right for these purchases. In the event of statutory withdrawal, the customer bears the direct return costs from abroad, including for small parcels. For goods that cannot normally be returned by post, the required cost information is provided before purchase. A defect or incorrect delivery for which CéJor Wonen is responsible is handled under the service procedure below.

Careful inspection and packaging

Handle and package the item carefully. You may inspect it as you would in a shop. Use the original packaging where reasonably possible. If you use the item beyond what is necessary to inspect it, a deduction for diminished value may apply.

Bespoke products

CéJor Wonen makes furniture, curtains, rugs and other interior products from the ground up to the individual customer order. There is no statutory right of withdrawal for these non-prefabricated goods made to your individual specifications. This applies from conclusion of the contract, even if drawing, purchasing or production has not yet begun. We grant no voluntary exchange, return or cancellation right for these goods. See Article 4 of our terms and conditions.

Refunds

We refund you within 14 days of withdrawal. For a sale, we may withhold the refund until we have received the item or proof of return, whichever occurs first, unless we collect the item ourselves.

If you withdraw from the entire purchase, we will also refund any standard outbound delivery costs. Refunds are made using the same payment method, unless you agree to another method.

Damage, defects or incorrect delivery

Please contact us as soon as possible with your order number, a description and, where possible, photographs. We assess your report against the contract, the relevant facts and the applicable law. To the extent that CéJor Wonen is responsible for a defect or incorrect delivery, we provide the legally required remedy without charging you the associated return costs. Receiving or investigating a report does not in itself constitute an admission of liability.

Contact

You can reach CéJor Wonen at klantenservice@cejorwonen.nl or 085 212 99 68.

This policy applies together with our terms and conditions. We offer no voluntary return or cancellation right for in-store purchases or business purchases. Mandatory law remains applicable.