Terms of service

Last updated: 18 October 2026

1. CéJor Wonen and applicability

These terms apply to offers and agreements by CéJor Wonen B.V., trading as CéJor Wonen, for furniture, rugs, curtains, lighting, home accessories, bespoke products, interior advice, assembly and complete interior projects. They apply to purchases in the showroom, through the online shop and by quotation, insofar as they have been declared applicable and made available before or when the agreement is concluded.

A consumer is a natural person acting outside their trade or profession. A business customer acts in the course of a trade or profession. Provisions expressly intended for business customers apply exclusively to business customers. These terms grant no voluntary rights to cancellation, returns, postponement or compensation. Rights from which the law prohibits derogation are not restricted.

Specific arrangements agreed in a quotation or order confirmation take precedence over these terms. The terms agreed when the agreement was concluded remain applicable. Business customers' purchasing terms are expressly rejected unless CéJor Wonen accepts them in writing.

CéJor Wonen B.V. is registered with the Dutch Chamber of Commerce under number 95892141. Its VAT number is NL867375565B01. Our Experience Center is located at Walnootberg 12A, 3755 BP Eemnes, the Netherlands. You can contact us at klantenservice@cejorwonen.nl or +31 85 212 99 68.

2. Offers, instructions and confirmation

The offer describes the products or work, specifications, price and relevant delivery and payment arrangements. A quotation is valid for the period stated in it. An agreement is formed by acceptance of the offer in accordance with its terms. Online shop orders are confirmed electronically without delay, together with the information required by law and the applicable WebwinkelKeur scheme.

A request for advice, a quotation request or a showroom appointment does not in itself constitute an order to purchase. For bespoke products and projects, the agreed designs, dimensions, specifications and work are recorded in writing. The customer checks these specifications and immediately reports any discrepancies with the arrangements made. The agreed specifications form the basis for performance. CéJor Wonen is not bound by obvious errors on which the customer could not reasonably have relied.

Acceptance containing additions or changes is assessed under the statutory rules on qualified acceptance. Material changes proposed by the customer bind CéJor Wonen only after its consent. Delivery comprises the products and work described; loose decorative items and other furniture shown in lifestyle images are included only if stated in, or apparent from, the offer.

3. Prices and payment

Consumer prices include VAT. A business offer states whether prices include or exclude VAT. Mandatory costs known in advance are included in the offer. For work or facilities whose costs are not yet established, the calculation method or an appropriate cost estimate is provided in advance.

Promotions and discount codes are subject to the promotion terms disclosed in advance and cannot be combined unless the offer or promotion terms permit this. Following a partial return or termination, a conditional bundle, volume or spending-threshold discount is recalculated in accordance with the promotion terms communicated in advance, insofar as permitted by law.

For bespoke products and projects, a deposit of 40% to a maximum of 50% may be agreed. The precise percentage and due date are stated in the quotation or order confirmation. These terms do not require a consumer purchasing goods to pay more than 50% in advance.

The balance is payable at the time agreed in advance: immediately before the agreed delivery day, upon delivery or immediately after the agreed installation. The applicable time is recorded in the quotation or order confirmation. In the absence of a payment arrangement, the statutory rules apply. An obligation in a consumer sale to pay more than 50% in total before delivery cannot be based solely on these terms and requires a separate, voluntary and express agreement with the consumer.

An agreed fixed final payment date constitutes a payment deadline whose expiry results in default in accordance with the law. A customer's request for a change, postponement or cancellation does not suspend payment obligations. Deferred payment or a payment plan applies only if expressly accepted by CéJor Wonen.

CéJor Wonen may suspend ordering, production, delivery or further performance if a payment that has fallen due remains unpaid, to the extent justified by the breach. Any notice of default required by law is given first. The schedule is adjusted insofar as the payment arrears and suspension make this necessary.

A complaint does not in itself suspend payments that have fallen due. A statutory right of suspension may be exercised only under the applicable conditions and to the extent justified by the connection, nature and extent of the breach. The remainder of the amount due remains payable. If specific grounds for doubting a business customer's payment emerge after the agreement is concluded, CéJor Wonen may require appropriate security for payment and suspend performance subject to the statutory conditions.

Statutory interest is payable in the event of payment default; statutory commercial interest applies to business transactions. Before extrajudicial collection costs are charged, a consumer receives the legally required free payment reminder allowing fourteen days for payment, starting on the day after receipt. Collection costs are calculated in accordance with the applicable statutory rules. Business customers may not suspend or set off payments insofar as the law permits derogation.

4. Bespoke products and changes

CéJor Wonen designs and manufactures, or commissions the manufacture of, furniture, curtains, rugs and other interior products specifically for the customer. These bespoke products are made from the ground up in accordance with the individual customer order, using the design, dimensions, materials and specifications agreed for that purpose. These specifications are recorded in the quotation, order confirmation or accompanying drawings.

These non-prefabricated goods manufactured to the customer's individual specifications are excluded from the statutory right of withdrawal for distance or off-premises sales under Article 6:230p, paragraph f, item 1, of the Dutch Civil Code. This exclusion applies from the conclusion of the agreement, even if drawing, purchasing or production has not yet begun. CéJor Wonen grants no voluntary right to exchange, return or cancel these goods.

After the agreement is concluded, changes are possible only with CéJor Wonen's consent regarding feasibility, price and scheduling. Once materials have been ordered or production has begun, a change may be impossible or involve additional costs. A change request does not alter the existing agreement until a new arrangement is made. An unpaid deposit or the fact that production has not yet begun does not in itself confer a right to cancel free of charge.

5. Measuring, information and site conditions

CéJor Wonen may provide a measuring service at the customer's request. The scope of this service and any charges or deductions are agreed in advance. Measurement concerns the visible and accessible conditions at that time and the agreed specifications. The measuring service does not include a building survey, structural calculations or investigation of concealed pipes, cables or defects unless expressly agreed.

The customer provides accurate and complete information about the space, intended use, access, existing structures and planned alterations. The customer immediately reports changes after measurement, for example to floor levels, wall finishes, ceilings, window frames or mounting points. The customer must not change the relevant conditions before production without coordinating this with CéJor Wonen.

If the customer measures personally or independently engages a third party not appointed by CéJor Wonen, the customer bears the risk of incorrect or incomplete dimensions supplied and the resulting consequences. The same applies to unreported changes and incorrect customer information. Necessary, reasonable costs of resulting remeasurement, modification, replacement or delay are borne by the customer. CéJor Wonen gives advance notice of anticipated additional costs and provides the warnings required by law. A statutory entitlement to compensation does not depend on a further agreement on costs.

6. In-store purchases and cancellation

Sales agreements concluded in the showroom or store carry no statutory cooling-off period or right to cancel merely because the customer changes their mind. CéJor Wonen grants no general voluntary right to exchange, return or cancel such purchases. Purchases of bespoke goods excluded from the statutory right of withdrawal also remain binding.

An agreement substantively negotiated between the parties in the showroom does not become a distance contract solely because confirmation, signing or payment subsequently takes place online or by email. The actual sales process determines which statutory rules apply.

Cancellation of a binding purchase outside a statutory right of termination is possible only if CéJor Wonen consents and the parties agree on the financial settlement. Without consent, CéJor Wonen may demand performance or take the applicable statutory measures. There is no automatic right to end a purchase by forfeiting only the deposit.

Until the agreement has been validly terminated or amended, the customer remains obliged to pay the full agreed purchase price in accordance with the agreed payment arrangements and cooperate with delivery. Merely no longer wanting or accepting the product does not release the customer from these obligations. In the event of an attributable breach, CéJor Wonen may also claim legally recoverable losses and costs. No voluntary limitation to only the deposit, purchasing costs or costs already incurred is granted.

Article 11 governs the settlement of instructions and project components that are terminable under statute.

7. Withdrawal and return obligations

A consumer may withdraw from a distance or off-premises contract where the law grants that right. For goods, the period runs until fourteen days after the day on which the consumer, or a nominated third party other than the carrier, receives the goods. Where a single order is delivered in parts, receipt of the last good or component is decisive. Withdrawal is also possible before delivery. For services, the statutory period is in principle fourteen days from the conclusion of the agreement.

The exception in Article 4 applies to personal bespoke goods. For other statutory exceptions, the consumer is informed before purchase where required. These terms do not grant business customers a cooling-off period or right of withdrawal.

Withdrawal may be notified by an unequivocal statement to klantenservice@cejorwonen.nl, using the model form at the end of these terms or through the legally required online withdrawal function for eligible agreements. Use of the model form is not compulsory. The consumer must send the statement in time and be able to demonstrate timely exercise of the right of withdrawal.

The consumer returns or hands over the goods no later than fourteen days after notifying withdrawal. CéJor Wonen refunds the payments received, including the cost of the cheapest standard delivery offered in the event of full withdrawal, no later than fourteen days after notification of withdrawal. For a sale, CéJor Wonen may withhold reimbursement until the goods or evidence of return have been received, whichever occurs first, unless CéJor Wonen collects the goods itself. Reimbursement is made using the same payment method unless another cost-free method has been agreed.

The consumer bears the direct return costs if correctly informed before purchase, except where CéJor Wonen has expressly offered to cover them. Under our current returns policy, CéJor Wonen provides a return label for small parcels returned from within the Netherlands and bears those return costs. For furniture, the direct return costs communicated in advance apply; for goods that cannot normally be returned by post, the required cost information is provided in advance. In the event of statutory withdrawal from abroad, the customer bears the direct return costs, including for small parcels, provided the required cost information was supplied before purchase. No voluntary return right is granted beyond a statutory entitlement.

The consumer is liable for diminished value resulting from use or handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, provided the statutory information obligation has been fulfilled. This may include resulting signs of use, soiling, odours, damage or missing parts and accessories. CéJor Wonen determines the diminished value based on the product's condition and value, substantiates the claim and may set it off insofar as permitted by law.

The return must comprise the product delivered with its associated parts and accessories. The consumer packages the goods adequately for return, protects fragile parts and uses the original packaging where reasonably possible. The consumer retains proof of dispatch. Upon receipt, CéJor Wonen may inspect the returned product's identity, completeness and condition.

For a service subject to a cooling-off period, the consumer may expressly request performance during that period. CéJor Wonen records this request and the required consent and provides the statutory information. Upon withdrawal, the consumer owes the statutory proportionate amount for performance up to that point. Following full performance, the right of withdrawal expires when the statutory consent and acknowledgement requirements have been fulfilled.

8. Delivery, access and acceptance

The agreed delivery method, work and schedule are stated in the offer or order confirmation. An expected delivery date is an estimate unless a binding final date has been expressly agreed. CéJor Wonen communicates relevant changes as soon as they are known. In a consumer sale without another delivery arrangement, delivery takes place within the statutory thirty-day period.

The customer ensures that delivery and work can take place at the agreed time. The customer checks in advance that the product can reach the intended location through doors, corridors, stairs and lifts and reports restrictions in good time. Special facilities, such as a furniture lift, are agreed in advance, including their costs.

If goods are not accepted or the location is inaccessible or unprepared for a reason for which the customer is responsible, CéJor Wonen charges the reasonable additional transport, waiting, storage and performance costs. Additional work is charged at the agreed rates or, in their absence, the reasonable price payable by law. Legally recoverable losses remain payable in addition, without double compensation for the same losses or costs. Anticipated additional costs are communicated in advance where possible and the settlement is substantiated. Any demand for cooperation required by law is given first.

If the customer requests postponement while the goods are ready for delivery as agreed, the duration and reasonable costs of storage and a new delivery are recorded in writing. If the customer cannot accept the goods on time for a reason attributable to them, CéJor Wonen retains its statutory claims to acceptance, payment and compensation for storage and further losses. A postponement request does not alter an agreed fixed payment date without CéJor Wonen's consent.

In a consumer sale, risk passes upon receipt by the consumer or their nominated recipient, subject to the statutory exception for a carrier independently chosen by the consumer. In a business sale, risk passes upon delivery to the agreed address or, for collection, when the goods have been placed at the customer's disposal there and the customer has been notified.

9. Assembly, installation and cooperation

Only the agreed assembly, installation and other work are included. The customer provides a safe and accessible workspace, access and the facilities reasonably required. The customer supplies advance information about pipes, cables, load-bearing capacity, delicate finishes and other circumstances not visible without further investigation.

The customer ensures that preparatory work by the customer or third parties directly appointed by them is completed in time. The workspace is free of obstructions and other parties' activities that hinder performance or may damage the work. The necessary permission for access and work, and reasonably necessary electricity and facilities, are available. For a project, responsibility for permissions, permits and preparations is recorded in the instructions.

In unsafe or unsuitable working conditions, CéJor Wonen may interrupt the affected work insofar as necessary for safe and proper performance. Waiting time, rescheduling and additional work resulting from circumstances for which the customer is responsible are charged in accordance with Article 8 and this article. Plastering, painting, wall painting and other finishing work outside the described assembly are included only if agreed.

Additions or changes requested by the customer outside the agreed work are charged as additional work under the applicable statutory rules. For a contract for work under Dutch law, CéJor Wonen gives timely notice of the need for a price increase unless the customer should have understood that need independently. Where permitted by law, entitlement to payment arises even without prior agreement on an exact additional-work amount. If no amount has been determined, the agreed calculation method or the reasonable price payable by law applies. Statutory rules on guide prices and mandatory advance price information are applied.

10. Product characteristics and use

The agreed specifications, characteristics and intended use are decisive. Natural materials and artisanal production may display differences in grain, veining, texture, shade and pattern. Insofar as these are consistent with the agreed material and reasonable expectations of it, they are product characteristics and not defects. Screen displays may differ.

A material sample shows a limited surface area. Natural colour nuances and differences between production batches may also occur in a subsequent order. Such material or production variations do not in themselves constitute defects where the goods have the agreed characteristics. Any specifically agreed dimension or finish remains decisive.

A product conforming to the agreement is not defective solely because the customer subsequently wants a different size, colour, material, style or layout. Dimensions supplied by the customer, chosen specifications and conditions changed after measurement are the customer's responsibility in accordance with Article 5. Changes requested by the customer are subject to the price and performance arrangements in Articles 4 and 9.

The customer follows the supplied use, maintenance and assembly instructions and uses products for their intended purpose. CéJor Wonen is not responsible for damage or defects to the extent caused by misuse, inadequate maintenance, unsuitable conditions or unauthorised changes by the customer or an independently appointed third party.

The customer uses suitable protection between furniture legs and flooring and checks and maintains it during use. When moving furniture, the customer protects the floor and avoids sliding or dragging that could cause damage.

11. Complete interior projects and early termination

For an interior project, the quotation records which goods, designs, advice, measuring work, assembly, contracts for work and any coordination form part of the instructions. A complete project includes only the performances agreed in it. Budgets and indications are distinguished from fixed prices.

CéJor Wonen may engage third parties for performance. If the customer contracts directly with an independent third party, that third party is responsible for its own performance. Advice or coordination by CéJor Wonen does not include a guarantee of the performance of a third party directly contracted by the customer.

Insofar as an agreement or project component legally constitutes a contract for services (overeenkomst van opdracht) under Dutch law, the statutory termination rules apply. Settlement includes expenses and remuneration payable by law. If termination is attributable to the customer and reasonable in all the circumstances, full remuneration may also be payable under the statutory rules, less savings.

Where the statutory termination rules for a contract for work (aanneming van werk) apply, settlement is based on the agreed price for the whole work, less the savings that termination produces for CéJor Wonen. The claim is therefore not limited to costs already incurred or hours already worked. If the price depends on actual costs to be incurred, costs incurred, work performed and profit on the whole work are taken into account under the statutory rules. CéJor Wonen provides the required substantiation of the settlement and savings and delivers completed work in accordance with the statutory rules.

The statutory settlement takes into account preparation, design, measurement and performance already carried out, materials ordered and other unavoidable commitments, insofar as the applicable rules allocate them to the customer. Scheduled capacity and profit are not relinquished in advance; the decisive factors are the compensation permitted by law and the savings that must actually be deducted. A deposit is credited against the total settlement due and is not a maximum compensation amount. The same costs or performance are not charged twice.

This settlement arrangement applies only where the customer validly terminates the agreement or the relevant component on a statutory ground. The legal nature and connection of the agreed performances determine the applicable rules. This article grants no voluntary right of cancellation. Ordinary early termination by business customers is excluded insofar as the law permits derogation, unless otherwise agreed in writing.

12. Inspection, defects and remedies

The customer checks deliveries and work as soon as reasonably possible and reports visible damage, missing parts or discrepancies as soon as possible. The customer gives CéJor Wonen a reasonable opportunity to investigate and provide the legally required repair or replacement before commissioning a third party to make repairs. Third-party costs incurred without this opportunity are not payable by CéJor Wonen unless the law provides otherwise.

Consumers are covered by the statutory conformity rules. These terms grant no additional commercial guarantee, extended return period or broader right to remedies. Separately agreed guarantees are performed in accordance with their terms.

Business customers have a duty to inspect upon delivery or completion. Visible defects and shortages must be reported in writing within five working days; hidden defects within five working days after discovery or after they should reasonably have been discovered. Late notification extinguishes the resulting claims insofar as permitted by law. Use for a purpose other than the agreed purpose is at the business customer's risk.

Complaints must be sent to klantenservice@cejorwonen.nl, with sufficient information to assess the purchase and complaint. A complaint does not automatically entitle the customer to replacement, reimbursement or cancellation; the applicable statutory rules and agreed arrangements determine the appropriate remedy.

Receiving or investigating a complaint, damage claim or return does not in itself acknowledge a defect, liability or an obligation to pay or refund. CéJor Wonen assesses the claim on the basis of the agreement, relevant facts and applicable statutory rules.

Consumer complaints covered by the applicable WebwinkelKeur scheme are taken up no later than five working days after receipt. This is not a promise that the complaint will be resolved within that period.

13. Liability

CéJor Wonen compensates losses only where an obligation arises under the agreement or the law and insofar as the applicable rules make it responsible for those losses. The mere occurrence of loss does not constitute an acknowledgement or create an independent obligation to compensate. Losses caused by circumstances on the customer's side are borne by the customer insofar as the law so provides. This also applies to consequences of a choice the customer pursues despite a warning by CéJor Wonen addressing that risk, insofar as those consequences are not legally borne by CéJor Wonen.

The customer takes reasonable measures to prevent and mitigate loss. Insofar as the loss is also legally attributable to the customer, compensation is reduced in accordance with the applicable statutory rules.

For business customers only, liability is limited to directly caused losses and to a maximum of the invoice amount excluding VAT for the part of the agreement to which the liability relates. For connected events, this maximum applies to those events collectively. Consequential loss, loss of profit, loss of revenue, business interruption and lost savings are excluded for business customers.

The business limitations do not apply to intent or deliberate recklessness by management, liability that may not legally be limited, or insofar as reliance on the limitation would be unacceptable according to standards of reasonableness and fairness. Duties of care and warning are assessed within the agreed instructions and applicable statutory rules.

Insofar as permitted by law, employees and persons engaged by CéJor Wonen in performance may also invoke the defences and liability limitations available to CéJor Wonen. This is a third-party stipulation for those persons' benefit and, for consumers, grants no broader limitation than is valid for CéJor Wonen itself.

14. Force majeure

In the event of an impediment that is not attributable to CéJor Wonen, it may invoke force majeure under the statutory rules and suspend the affected obligations insofar as justified by the impediment. CéJor Wonen informs the customer of the consequences for performance. Losses resulting from a breach not attributable to CéJor Wonen on grounds of force majeure are not borne by it. The remuneration payable by law for performance already rendered remains due.

15. Retention of title and designs

Goods delivered remain the property of CéJor Wonen until the customer has settled claims for goods delivered or to be delivered, associated work performed or to be performed and breaches of those agreements, insofar as retention of title may legally secure those claims. For consumers, this creates no broader security than permitted by law. The customer treats these goods carefully and may not pledge or otherwise encumber them while title is retained. Repossession takes place only with consent or by legally permitted means. Goods that cease to be independent items through processing or attachment are subject to the statutory property-law rules.

While title is retained, the customer must not sell the goods without CéJor Wonen's consent and must immediately notify CéJor Wonen of attachments or third-party claims concerning them. A business customer keeps the goods identifiable as CéJor Wonen's property insofar as possible.

Rights in original designs, drawings, plans and other creative work remain with CéJor Wonen or the relevant rights holder unless otherwise agreed in writing. The customer's right of use is limited to the agreed project and arises after payment. Without consent, the customer may not have the work executed by a third party, reproduce it, distribute it commercially or reuse it for other projects, subject to statutory exceptions.

16. Governing law and disputes

The agreement is governed by Dutch law. For consumers, this choice of law does not affect protection under mandatory provisions of the law of their country of habitual residence where they are entitled to that protection under the applicable rules. Proceedings may be brought before the court with statutory jurisdiction.

For business agreements, the competent court in the district of CéJor Wonen's registered office has exclusive jurisdiction unless mandatory law provides otherwise. CéJor Wonen may also sue a business customer before a court competent under the statutory rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

The consumer may first discuss a complaint with CéJor Wonen. For disputes covered by the WebwinkelKeur membership, a consumer may request mediation through WebwinkelKeur if no solution is reached. If mediation does not resolve the matter, the dispute may be submitted under the applicable scheme to the independent DigiDispuut disputes committee designated by WebwinkelKeur. CéJor Wonen cooperates with a valid invocation of that procedure; the decision is binding under the applicable procedural rules. These terms do not oblige the consumer to use this route exclusively and preserve statutory access to the courts.

Model withdrawal form

Complete and return this form only if you wish to withdraw from an agreement for which you have a statutory right of withdrawal.

To: CéJor Wonen B.V., Walnootberg 12A, 3755 BP Eemnes, the Netherlands, klantenservice@cejorwonen.nl.

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) agreement for the sale of the following goods/provision of the following service (*):

Description of goods or service:
Ordered on (*) / received on (*):
Name(s) of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:

(*) Delete as appropriate.